Christopher Cashell (topher) wrote,
Christopher Cashell
topher

zyp.org *finally* transfered.

After six weeks of trying, I finally got zyp.org transfered form Network Solutions, Inc. to my new registrar, GoDaddy.

Basically, for some reason that I have been completely unable to figure out, e-mails sent via their automated e-mail system, which includes e-mails that are sent so that you can confirm changes in account roles *and* domain transfers, don't reach me. Period.

And yet, e-mails sent via human tech support reps reach me just fine. And by "don't reach me", I mean that my mail server logs show no attempts to deliver, or any connection attempts, or anything.

I called them this afternoon, and got some lady who was entirely unhelpful. She kept jumping to conclusions while I was trying to explain what was going on, without waiting for me to finish (which left her jumping to the wrong conclusions) and then she concluded that I needed the domain auth code (required for .org transfers) sent to me. I tried to explain that I already had that, and that I just needed to approve or authorize the currenty pending transfer request. She decided to not hear me, sent me my auth code (which I already had) again, and then hung up. She was rude and annoying.

So, tonight I called back, and I got a guy who spoke rather broken English, but seemed to be fairly polite. After talking to him for a few minutes (he actually listened to me!), he seemed to understand what was going on. He asked if I had a few minutes, and tried resending the automated e-mail that allows me to confirm the transfer. After a couple of minutes, and it not showing up, he said that there were two ways we could proceed. The way he'd prefer, is to copy and paste the automated e-mail into his own tech support e-mail, and sent that to me. That way it gets sent to my domain's contact e-mail address, maintaining proper security authorizations. The other way involved him talking to his supervisor to manually approve the transfer.

I had no problem with the former, since I'd already established that tech support e-mails got through to me fine. So, he copied, pasted, and sent. A minute or two later, the e-mail arrived, and I managed to confirm the transfer request.

I'm finally free of those annoying and overcharging buggers.
Subscribe

  • Google Buzz.

    This is a (probably temporary) post to attempt to integrate my LiveJournal into Google Buzz.

  • The BEST player in College Football in 2009: Ndamukong Suh

    A lot of people have trouble understanding how good Ndamukong Suh, the Defensive Tackle for the Nebraska Cornhuskers really is. There aren't many…

  • Customer Service done wrong.

    So, after having finally purchased a house, I went to get cable and Internet setup. Like most of the country, I live in an unfortunate area where…

  • Post a new comment

    Error

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 0 comments