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Lord Yupa

February 2010

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Danger Mouse

The perfect bug/issue tracking application seems to not exist.

I've spent the past couple of weeks looking for the "perfect" bug tracking application. Maybe I'm asking too much, I don't know.

Here's a list of features I'm looking for. If anyone has any suggestions, please let me know.

Features Required:
  • Web accessible interface (for updates, not just viewing)

  • E-Mail accessible interface (for updates, not just notification)

  • Supports the concept of 'users' and 'projects'

  • Bug history tracking

There seem to be lots of half-way decent bug trackers, but they all support only a web interface. One of the very few I've found that supports a decent e-mail interface is the Debian Bugtracker System, and that one is greatly lacking in its (barely there) web interface.

Someone needs to take the best of the Debian Bugtracker System, the best of Mozilla, and combine them into a single tool. ;-)

I can't be the only one who's looking for something with these features, am I?

I'm almost tempted to write one myself, although I really don't have the time or the interest in doing so. If I don't find something I really like soon, though, I may end up doing just that. It'll prolly never get finished, and I'll almost certainly be the only one who ever uses it, but. . . it really would be nice to have something that had all the features I want.

Comments

Again, I must heartily recommend Request Tracker. :-) At least in this area, most everyone just kinda independently went with RT for ticketing.

It doesn't have the concept of "projects", per se; but, you can link tickets together in a variety of ways to come up with your own definition of a "project".

The e-mail interface works great, as does the web interface. Our NOC staff considers RT to be their savior. :-) -rt

Hey Toph, this mean you got the computer job?
We use FogBUGZ at work, and are very happy with it. But, we needed something that would run on NT.